Terms of service

1. Introduction

Welcome to Shopvera. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or making a purchase.

Our store is operated through Shopify, which provides the ecommerce platform that allows us to sell our products and services.

Website: https://shopvera.store/
Email: shopvera@gmail.com

Business address:
Place du Trône 100, 3rd Floor
1050 Brussels, Belgium

In these Terms, "we", "us" and "our" refer to Shopvera. "You" and "your" refer to anyone accessing our website or purchasing our products.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and not to:

  • Violate any applicable laws or regulations.

  • Attempt to gain unauthorised access to our website or its systems.

  • Interfere with the security or proper functioning of our website.

  • Use our website to transmit malicious software or harmful content.

  • Provide false or misleading information when placing an order.

We reserve the right to take reasonable measures to protect our website, customers and business against misuse or fraudulent activity.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate and up to date.

However, product images are provided for illustrative purposes. Minor differences in colour, appearance or packaging may occur due to screen settings, manufacturing updates or product presentation.

Such differences do not affect your statutory rights if a product is not as described or does not conform to the contract.

We reserve the right to update product descriptions, discontinue products or make changes to our product range where appropriate. Any changes will not affect an order that we have already accepted, except where permitted by law.

4. Prices and Payments

All prices displayed on our website are shown in the currency indicated at checkout.

Prices and delivery charges, where applicable, will be displayed before you complete your purchase. We will also provide information about any applicable taxes and additional charges before you place your order.

We reserve the right to correct genuine pricing errors before accepting an order. If an error affects an order you have placed, we will contact you and explain the available options. We will not require you to pay an unexpected higher price without your agreement.

Payment must be completed using one of the payment methods available at checkout.

We use third-party payment providers to process transactions securely. Your payment information may be subject to the terms and privacy policies of those providers.

5. Orders and Contract Formation

When you place an order through our website, you are submitting an offer to purchase the products in your shopping basket.

After submitting your order, you should receive an order confirmation email acknowledging that we have received your request. This acknowledgement does not necessarily mean that your order has been accepted.

A contract is formed when we accept your order, usually by sending an order confirmation or dispatch notification.

We reserve the right to decline or cancel an order where there is a legitimate reason, including:

  • The product is unavailable.

  • There is a genuine pricing or listing error.

  • We have reasonable grounds to suspect fraudulent activity.

  • We are unable to verify essential order or payment information.

If we cancel an order after payment has been taken, we will arrange a refund for the amount paid for the cancelled order.

6. Order Processing and Delivery

We aim to process orders within 1–3 business days, Monday to Friday, excluding public holidays.

After processing, orders are typically delivered to customers in the United Kingdom within 5–10 business days.

These delivery estimates begin after the order has been processed and dispatched. Actual delivery times may vary due to factors such as:

  • Shipping carrier delays.

  • Customs checks and clearance.

  • Public holidays.

  • Severe weather or other unexpected disruptions.

We provide free standard delivery on eligible orders, unless otherwise stated at checkout.

We will provide available tracking information where applicable.

If your order is significantly delayed, please contact us at shopvera@gmail.com so that we can investigate the matter.

Nothing in this section limits your statutory rights relating to delivery. If we fail to deliver within the agreed period or within the applicable legal timeframe, you may have the right to cancel your order and receive a refund.

7. Returns, Refunds and Cancellations

We want you to be satisfied with your purchase. Our Returns and Refunds Policy explains how to request a return, refund or exchange.

We offer free returns on eligible items. Please contact our customer service team before returning any product so that we can provide the appropriate return instructions.

For most online purchases made by UK consumers, you have a statutory right to cancel within 14 days of receiving your goods, without giving a reason. You generally have a further 14 days to return the goods after notifying us of your cancellation.

Some statutory exceptions may apply, including certain personalised or sealed goods.

If you receive faulty, damaged or incorrectly supplied goods, you may have additional rights under UK consumer law, including rights to a repair, replacement, price reduction or refund, depending on the circumstances.

Please refer to our Returns and Refunds Policy for further information:

https://shopvera.store/

Nothing in these Terms excludes or restricts your statutory rights.

8. Promotions and Discounts

From time to time, we may offer promotional prices, discount codes or special offers.

Promotions may be subject to specific conditions, including eligibility requirements, minimum purchase values, expiry dates or product exclusions. Any applicable conditions will be communicated with the relevant offer.

Unless expressly stated otherwise, promotional offers cannot be combined with other discounts.

We will ensure that promotional claims and price reductions comply with applicable consumer protection laws.

9. Product Availability

We make reasonable efforts to keep our product listings and stock information up to date.

However, availability may change without notice. If a product becomes unavailable after you place an order, we will contact you to explain the situation and arrange an appropriate solution, which may include a refund or an alternative product if you agree.

We will not substitute a different product without your agreement.

10. Intellectual Property

All content on our website, including text, graphics, logos, photographs, product descriptions, design elements and other materials, is protected by applicable intellectual property laws.

Unless otherwise stated, these materials belong to us or are used with permission from their respective rights holders.

You may view and use our website for personal, non-commercial shopping purposes.

You must not copy, reproduce, distribute, modify or commercially exploit our website content without the prior written permission of the relevant rights holder, except where permitted by law.

11. Third-Party Services and Links

Our website may include links to third-party websites, services or applications, including payment providers and delivery services.

These third parties operate independently and may have their own terms and privacy policies.

We are not responsible for the content, policies or practices of independent third-party websites or services. However, this does not affect any responsibility we may have under applicable law for services that form part of your purchase.

We recommend reviewing the terms and privacy policies of third-party services before using them.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

In particular, nothing in these Terms limits or excludes:

  • Your statutory consumer rights.

  • Liability for death or personal injury caused by negligence.

  • Liability for fraud or fraudulent misrepresentation.

  • Any other liability that cannot lawfully be excluded or limited.

Subject to the above, we are responsible for providing products and services in accordance with the contract and applicable consumer protection laws.

We will not be liable for losses that are not reasonably foreseeable consequences of a breach of these Terms, to the extent permitted by law.

If you are using our website for business purposes rather than as a consumer, different legal provisions may apply, where permitted by law.

13. Personal Information and Privacy

We collect and process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, who we share it with and the rights you may have regarding your personal information.

You can read our Privacy Policy here:

https://shopvera.store/

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, services or applicable legal requirements.

The latest version will be published on this page with the updated date.

Changes will not retrospectively affect contracts already formed, except where permitted by law or where you expressly agree to the change.

We encourage you to review these Terms periodically.

15. Governing Law and Consumer Rights

These Terms are intended to be interpreted in accordance with applicable law.

If you are a consumer residing in the United Kingdom, you will continue to benefit from any mandatory consumer protection rights available to you under the laws that apply to your purchase.

Nothing in these Terms is intended to deprive you of any mandatory consumer rights or protections that cannot lawfully be excluded or restricted.

If you have a concern or complaint, please contact us first so that we can try to resolve the matter.

16. Contact Information

If you have any questions about these Terms of Service, our products or your order, please contact us using the details below.

Shopvera

Email: shopvera@gmail.com
Website: https://shopvera.store/

Business address:
Place du Trône 100, 3rd Floor
1050 Brussels, Belgium

Customer service hours:
Monday to Friday, 09:00–17:00 (UK time)

We aim to respond to customer enquiries during our stated business hours.