Refund policy

At Shopvera, we want you to be happy with your purchase. If you are not completely satisfied, you can request a return in accordance with the terms set out below. We offer free delivery and free returns on eligible orders.

Website: https://shopvera.store/
Email: shopvera@gmail.com

1. Order Processing and Delivery

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and dispatched, delivery to the United Kingdom typically takes 5–10 business days.

Please note that delivery times are estimates and may vary due to circumstances beyond our control, including customs procedures, carrier delays and unforeseen disruptions.

2. Return Period

Under UK consumer law, you have the right to cancel most online purchases within 14 days of receiving your order, without giving a reason.

You then have a further 14 days to return the goods after notifying us of your decision to cancel.

To request a return, please contact us at shopvera@gmail.com, including:

  • Your order number
  • The name of the item you wish to return
  • Your reason for returning the item (optional for cancellations)

We will provide you with instructions for returning your order.

3. Return Conditions

To ensure your return can be processed smoothly, we ask that:

  • Items are returned in a reasonable condition, with their original packaging where possible.
  • Items have not been damaged or altered through misuse.
  • All accessories and components supplied with the product are included, where applicable.

You may handle and inspect an item as you would in a shop. However, we may be entitled to deduct an amount from your refund if the item's value has been reduced by handling beyond what is necessary to establish its nature, characteristics and functioning.

Some products may be exempt from the usual cancellation rights, including personalised goods and certain sealed products that cannot be returned for health or hygiene reasons once unsealed.

Nothing in this policy affects your statutory rights.

4. Free Returns

We provide free return shipping for eligible returns.

Before sending any item back, please contact our customer service team at shopvera@gmail.com. We will explain the return procedure and, where applicable, provide a prepaid return label or arrange collection.

Please do not send any products to our supplier's address without first receiving return authorisation and instructions from us.

Our authorised returns address, when applicable, is:

HENAN YANGZHIHAN TRADING Co., LTD
5th Floor, No. 1 Trade Plaza
South China City, Zhengzhou City
Henan Province, China

Registration No.: 91410108MA442W3H4A

The return destination may vary depending on the product and the return arrangements. We will confirm the correct address and shipping method before you send your item.

5. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible at shopvera@gmail.com.

Please include:

  • Your order number
  • A description of the problem
  • Clear photographs or videos showing the issue, where possible

We will review your request and explain the available options, which may include a refund, repair or replacement, depending on your circumstances and applicable consumer law.

You will not be charged return shipping costs for items that are faulty, damaged or incorrectly supplied.

Under UK law, you may have the right to reject faulty goods for a full refund within the first 30 days after delivery. Other rights may apply after this period.

6. Refunds

Once your return has been received and checked, we will notify you of the outcome of your refund request.

Where a refund is due, it will be issued to your original payment method, unless you expressly agree to another method.

For cancellations under your statutory cooling-off rights, we will issue the refund within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever happens first.

Refunds may take additional time to appear in your account, depending on your bank or payment provider.

Where a refund is approved for a faulty, damaged or incorrect item, we will cover the applicable return shipping costs.

7. Exchanges

If you would like to exchange an item for another size, colour or product, please contact us at shopvera@gmail.com.

Exchanges are subject to stock availability. We will explain the process and any applicable arrangements before proceeding.

If an exchange is not available or suitable, you may be entitled to a refund under this policy or applicable consumer law.

8. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at shopvera@gmail.com.

We will do our best to stop the order before dispatch. Once an order has been dispatched, you may still be able to exercise your statutory cancellation rights after receiving the goods.

9. Contact Us

If you have any questions about returns, refunds or cancellations, please contact our customer service team.

Email: shopvera@gmail.com
Website: https://shopvera.store/
Customer service hours: Monday to Friday, 09:00–17:00 (UK time)

Business address:
Place du Trône 100, 3rd Floor
1050 Brussels, Belgium